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Telephone
01420 881830

Phone Lines Open
Monday To Friday
9.30AM To 17.00PM

We No Longer Stock Heatlogs. If you require them please go to UK Heat Logs To Discuss Your Requirements


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If You Live In Hampshire Or Surrey, Within 10 Miles Of Alton (GU34 Postcode)
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Terms And Conditions

Your order can only be shipped once confirmation of payment is received.

Payments can be made by ordering online using credit cards, debit cards or Paypal. You can also pay by cheque in which case the above applies. You can telephone us and order over the phone as well.

We will honour the price quoted on our website on the day you place your order, any discounts or special pricing offers will  be applicable and honoured.

Cancellation Policy: You can cancel your order and receive a full refund if the goods have not been shipped. If however your order has been shipped our returns policy (below applies).

Returns Policy: The Distance Selling Regulations 2000 mean you have the right to return your goods within 7 working days however the cost of return shipping and insurance will be at your own expense. We can advise you of the address you need to ship the goods back to and any respective return reference.
Returned goods must be sent back in the original packaging (as received), unused and in good complete condition. Insurance for the return is at the cost of the customer.
Your refund / credit will be issued within 28 days of the returned goods being received.
 

Privacy: Your rights are important to us. We are on the Data Protection Register, Number Z2637957. Under the Data Protection Act we have committed to the following.

No data you provide us with will be shared by any 3rd party unless they are part of the process of completing your order or resolving your query with us.

Information relating to your financial transaction with us will be shared with no-one.

Your bank details, credit or debit card numbers or anything relating to your finances will be retained, any longer than it takes to process your order and confirm payment receipt.

We will request your e-mail address for the purpose of communicating with you about your order in case of expected delays etc. We will also send you a thank you e-mail at the end of the process when you have received your order. You will be added to our e-mail list for quarterly e-mail newsletters, and loyalty discount offers. There will be an "opt out" offer with that e-mail and any future mailings. It is not our policy to send you unwanted e-mails.

 



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The Fuel Of The Future, Today...

  

* 1 Working day delivery service applies to UK mainland only, not highlands and Islands. Also not applicable to pallet orders which are normally 4 - 5 working days.
* Service is not guaranteed


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Heatedbywood.co.uk - online retailers of all wood fuel -  heat logs, wood briquettes, firewood and wood pellets.
Wood fuel for your Stove, Chimenea, Fire Pit or Hearth

Heated By Wood
Data Protection Registration Number Z2637957